Privacy Policy

Welcome to Moonlight Candle (accessible from https://moonlightcandle.in). We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our advertisements.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

1. Information We Collect

When you visit Moonlight Candle, we collect certain information to provide you with a smooth shopping experience.

  • Personal Information: When you make a purchase, attempt to make a purchase, or create an account, we collect personal details you provide to us, including your name, billing address, shipping address, email address, and phone number.
  • Payment Information: Your payment transactions are processed securely through our third-party payment gateway partners (such as Razorpay, Cashfree, or UPI providers). Moonlight Candle does not store your credit card numbers, debit card numbers, or net banking passwords on our servers.
  • Automatically Collected Data: When you browse our store, we automatically receive your computer’s internet protocol (IP) address, operating system, browser type, and time zone to help us understand your browsing behavior and improve site compatibility.

2. Cookies and Tracking Technologies (Meta/Facebook Pixel)

We use cookies and similar tracking technologies to enhance your experience and analyze our website traffic.

  • Cookies: These are small data files placed on your device to remember your preferences and cart contents.
  • Meta / Facebook Pixel: We have integrated the Meta Pixel on our website. This tool tracks your actions on our website (such as viewing a product, adding an item to the cart, or completing a purchase) after you interact with our Facebook or Instagram advertisements. This data is shared with Meta to optimize our advertising campaigns, measure ad performance, and build custom audiences for remarketing. Meta’s use of this data is governed by their own privacy policy.

3. How We Use Your Information

We use the information we collect in the following ways:

  • To process, pack, and ship your candle orders.
  • To communicate with you regarding your order status, tracking details, or customer support inquiries.
  • To screen our orders for potential risk or fraud.
  • To provide you with targeted advertisements, festival discounts, and product updates (where you have consented to receive them).
  • To improve and optimize our website design, loading speeds, and product catalog.

4. Sharing Your Personal Information

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted third-party service providers who assist us in running our e-commerce operations:

  • E-commerce Infrastructure: Our store is built using WordPress and WooCommerce.
  • Courier & Delivery Partners: We share your name, shipping address, and phone number with third-party logistics partners (e.g., Shiprocket, Delhivery, Bluedart) to fulfill delivery.
  • Advertising & Analytics: As mentioned, data is shared with Meta (Facebook Ads) and Google Analytics to help us understand how customers use our store.

We may also share your Personal Information to comply with applicable laws and regulations or to protect our rights.

5. Data Security

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Your website traffic is encrypted using Secure Sockets Layer (SSL) technology.

6. Your Rights

Depending on your location, you have the right to access the personal information we hold about you, to ask that it be corrected or updated, or to request that your personal information be deleted from our records. If you wish to exercise these rights, please contact us using the information below.

7. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our Grievance Officer via email:

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